1. How do I download my embroidery files?

Once your purchase is complete, you will receive an email with a download link. You can also access your files by logging into your account and visiting the “My Orders” section.

2. What file formats do you provide?

We offer embroidery files in multiple formats, including PES, DST, VP3, EXP, and more, ensuring compatibility with a wide range of embroidery machines.

3. Can I request a custom design?

Yes! We love bringing your ideas to life. Please visit our Custom Design Services page or contact us directly with your vision, and we’ll work with you to create a unique embroidery design.

4. What is your refund policy?

Due to the digital nature of our products, we do not offer refunds. However, if you encounter any issues with your files, please reach out to our support team, and we will ensure the problem is resolved.

5. How can I contact customer support?

You can reach us via email at [email protected] or through the contact form on our website. We aim to respond to all inquiries within 24 hours.

6. Do you offer bulk discounts?

Yes! For bulk orders or business collaborations, please contact us to discuss customized pricing and offers.

7. Can I use your designs for commercial purposes?

Yes, our designs can be used for small-scale commercial projects. For larger commercial use, please review our licensing terms or contact us for more details.

8. What if I lose my downloaded files?

No worries! Simply log into your account and re-download your files from the “My Orders” section. If you have trouble accessing your account, contact us for assistance.