At Sunflower Embroidery, we strive to provide high-quality digital embroidery files that meet your expectations. Due to the nature of digital products, all sales are final and we do not offer refunds once the files have been downloaded.

Refund Eligibility

• Refunds are only considered in the following cases:
  • The file is corrupted and cannot be opened.
  • The design is not as described or has significant errors.
  • Duplicate purchases of the same product.

How to Request a Refund

If you believe you are eligible for a refund, please contact us at support@sunflowerembroidery.com with the following information:

• Order number
• Description of the issue
• Screenshots (if applicable)

We will review your request and respond within 3-5 business days.

Thank you for understanding and supporting our work at Sunflower Embroidery.